Shipping & returns

Please read our shipping and returns policy below. If you have any questions please feel free to contact us.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that the items are in stock, we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order we prepare for immediate shipment using the service you have specified. If your order is placed after 14:00hrs EST (for USA), or 14:00hrs GMT (for ROW) it will not be processed until the following working day. If your item is on backorder or unavailable we will void the pre-authorisation and contact you via e-mail.  

Order Shipment:

If your order is stock and we process the charges to your credit card it will ship on the service you have specified. If your order is placed after 14:00hrs EST (for USA), or 14:00hrs GMT (for ROW) it will not be processed until the following working day.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within 2 business days of your order please contact us at ussales@cuescript.tv (for USA) and uksales@cuescript.tv (for ROW).

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos to ussales@cuescript.tv (for USA) and uksales@cuescript.tv (for ROW) and we will work with you to rectify the problem.

Cancellations & Refunds:

All orders cancelled after despatch are subject to a 10% restocking and administration fee. You (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued once goods have been returned. Checks will be made to insure item/s are in original condition. Any damages could be subject to charges. Refunds will only be made to the original credit card that was used when placing your order.