FAQs

Please follow "Install and Register" guide. This can be viewed here.

Connect power, network cable and prompt monitor to the CueB (it takes up to 30 seconds for the CueB to fully start up). "[eth0]: x.x.x.x" message will be displayed on the prompt monitor.

Controller scroll sensitivity can be changed by connecting the controller via USB interface to the PC running CueiT application. Navigate to "Prompt" -> Controller section -> Settings -> Choose controller -> Set desired sensitivity by adjusting "Scroll sensitivity" slider -> Click OK to save settings.  Please note that settings are saved and stored in controller internal memory. See picture here.

24hr Worldwide Support:
UK Office Tel: +44 (0)20 3757 8880
US Office Tel: +1 (203) 763 4030
Email: support@cuescript.tv

To change default formatting for all prompt output, please navigate to "Script Tab" -> "Styles section". Right-click on "Prompt Output", choose Edit and set desired font and formatting. See picture here.

CueiT Premier Only: You can manually set margins on the prompt output by not maximizing the Prompt Output window on the secondary monitor. Rather, set your desktop background to black and adjust all 4 sides to the desired placement within the output on your secondary monitor.
 

CueB has lost connection to CueiT. Reboot CueB and check all cables and connections between CueB and CueiT. If using an IP connection make sure IP addresses didn’t change and no new firewalls have been introduced.
 

Please check under Windows Network Connections if Microsoft Loopback Adapter is enabled and all proxy server settings are removed. 

Connect CueB and PC running the CueiT application to the same network. CueB should be automatically found by CueiT software (make sure that "Automatically Prompt To New Prompters" option is selected under Prompt Tab -> Prompters -> Prompt to). To add any CueB not automatically recognized by CueiT, but who is active on the network. Enter the IP address. If the CueB is found it will automatically be added as a prompter. If not please check the network connection between the CueiT computer and the CueB. See diagram here.
 

CueiT saves it's settings and log files in each user account within Windows. We strongly suggest using one Windows login for all CueiT activity. If you choose to use CueiT in individual users you need to set the setting file individually for each log in, and all log files will need to be gathered from the user logged in at the time of any incidient reoprted. CueiT's settings file changes will also only change within the logged in user. You must also make sure CueiT is completly closed in any other user besides the currently active one or else CueiT may not function fully. 

If you’re having issues with Lexi captioning switch over, please contact CueScript Support to assist in the right settings and firmware.

You must be connected to the internet to register. Launch CueiT software and connect new USB dongle to the PC. "Dongle is not registered" window should pop up after few seconds. Select "Register Now". You will be redirected to the Welcome screen. If you have previously registered product on our site, or have a log in on cuescript.tv, you may enter your email and password under “Returning Customer” otherwise, select “Continue” to register as a New Customer. (You may need to scroll down for Returning customer section). Please fill out the information requested on the next page, and select “Continue” at the bottom. If the registration is successful you may see a “dongle disconnected” error, which is normal. Hit OK, and your dongle will be registered for 365 days, and is transportable to any computer with CueiT running.

You must be connected to internet to register. Launch CueiT software on your PC and connect CueB to the same network. "Prompter is not registered" window should pop up after few seconds. Select "Register Now". You will be redirected to the Welcome screen. If you have previously registered product on our site, or have a log in on cuescript.tv, you may enter your email and password under “Returning Customer” otherwise, select “Continue” to register as a New Customer. (You may need to scroll down for Returning customer section). Please fill out the information requested on the next page, and select “Continue” at the bottom. If the registration is successful you may see a “prompter disconnected” error, which is normal. Hit OK, and your CueB will be registered for 365 days, and is transportable to any computer with CueiT running.

Please follow "CueiT - Connecting to a Newsroom" guide. This can be viewed here.

Please contact our Sales Team at either: 
US Office - Tel: +1 (203) 763 4030 | Fax: +1 (203) 987 3798 | Email: ussales@cuescript.tv
UK Office - Tel: +44 (0)20 3757 8880 | Email: uksales@cuescript.tv ​

CueiT Premier was designed as a dual-screen application. The main monitor will act as your CueiT software interface and the secondary monitor will be the video output to prompter. You will have to connect your secondary graphic card video output to prompt monitor and set your multiple displays to Extended desktop mode.

Windows typically uses a wide-screen resolution for most video-output, however, optimally the secondary monitor should have a 4:3 resolution if it is going out to a traditional on-camera prompter monitor. As this format best fits prompt screen sizes. 1024 x 768 is preferred. When this is set click "Prompt ON", drag Prompt Window to Prompt Monitor and press F11 to full screen the display. See picture here.

• Operating System:
▪ Windows ✓ Minimum: Windows 10 ✓ Desired: Windows 11 ✓ License Versions: Pro or Higher ✓ Visual C++ 2010, 2013 & 2015 Redistributables ✓ 64-bit only
▪ Mac ✓ Minimum: macOS 10.13 ✓ 64-bit Intel Processor only
• Hard Drive:
▪ Minimum: 1GB of free disk space.
▪ Desired: 25 GB of free disk space
• Graphics: OpenGL 3.0 or higher
• RAM:
▪ Minimum: 8GB
▪ Recommended: 16GB
• Processor:
▪ Minimum: 8th-generation Core i5 quad-core
▪ Desired: 10th -generation Core i7 or newer
• Premier & Ross Licenses: Recommended HDMI, DVI, DisplayPort or VGA output (for Secondary monitor display output for dongle licenses.)

At this time, CueiT will only function with CueScript designed scroll controllers, which include the CSSC Desk Controller, CSFSC Foot Controller, CSSCW Wireless Hand Controller and CSFSCW Wireless Foot Controller. CueiT is also designed with a built-in software controller when a physical controller is not present. 

Premier Only: You can manually set margins on the prompt output by not maximizing the Prompt Output window on the secondary monitor. Rather, set your desktop background to black and adjust all 4 sides to the desired placement within the output on your secondary monitor.
 

CueiT software supports the following file types:

.cue (native CueiT files)
.txt (Text File UTF-8)
.docx (Microsoft Word Open XML Format Document files)
.rtf (Rich Text Format)

Please check that "Hide Blank Lines" option is not selected under: Prompt Tab -> Overrides.

CueScript Controllers support PoE 802.3af (802.3at Type 1) standard - please make sure that your PoE Switch or PoE Injector complies. "Passive" PoE can damage the controller, use power source with "PD" type PoE support and negotiation.

CueScript controllers consume up to 3 Watts of power when powered via USB, XLR or PoE method.

The connector is 3-pin mini-XLR "MFR P/N: RT3FC-B".

Balanced [Pin1-GND, Pin2-LTC+, Pin3-LTC-]

Unbalanced [Pin1-noconnection, Pin2-LTC, Pin3-GND]

All CueScript products carry a 3 year warranty. 

A 2 year extension (to bring warranty to 5 years in total) can be purchased if required by contacting the CueScript team:  

US Office - Tel: +1 (203) 763 4030 | Fax: +1 (203) 987 3798 | Email: ussales@cuescript.tv
UK Office - Tel: +44 (0)20 3757 8880 | Email: uksales@cuescript.tv

1. Remove top three screws on hood.
2. Lower the glass frame.
3. Place the glass on the glass frame within the side guides, making sure the sticker is on the side facing the talent. (This ensures glass is correctly oriented.)
4. Push glass into the guide slot at the back/bottom end of frame, and secure tabs at top corners.
5. Raise frame and reattach top screws with glass secured.

To clean the prompter glass, carefully remove it from the hood and gently clean with warm soapy water, or non-abrasive detergent like lens cleaner using a soft cotton or microfiber cloth. If you use a standard glass cleaning product or abrasive material (like paper towel), the reflective coating may be removed from the glass and it will need replacing.

Pin outs are as follows: Pin 1 -- GND, Pin 4 -- +12V DC

When the CueScript Cue Light Sensor is installed, it allows the built in Cue Lights to illuminate when the sensor sees sufficient light and connected accessories like CueNumber and Time Display will turn their colour from green to red. Typically the sensor is affixed with a Velcro ring around the camera tally light LED and connected to mini-B USB input on prompter monitor. There are two additional ways the Cue Lights, CueNumber and Time Display may be triggered. Grounding (through a relay or transistor switch) the sensor input will cause the Cue Lights to illuminate. A second way is to apply a voltage (5-24 VDC) to the +Logic Tally input (Tally Sensor In pin 2). 

USB Mini
Pin 1. Red  (Sensor in)
Pin 2. White  (+ logic Tally)
Pin 3. Green  (no connection)
Pin 4. NC  (no connection)
Pin 5. Black  (Ground)